Shipping policy
Shipping Policy
At PureFiltra.com, we are committed to providing exceptional service and ensuring our customers are completely satisfied. We offer reliable shipping services and aim to process your orders as quickly as possible. Please note that holidays and peak periods may affect delivery times.
Shipping
All orders are processed and shipped within 4–10 business days. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, shipments may experience slight delays. Please allow additional transit time for delivery. If there is a significant delay with your order, you will be notified via email.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the shipping address provided is correct. While we work quickly to process orders, there is a limited window to make changes.
If you notice an error in your shipping address, please contact us immediately at:
We cannot guarantee address changes once the order has been processed.
Undeliverable Orders
Orders returned to us due to incorrect or incomplete shipping information may be subject to a restocking and reshipping fee at our discretion.
Lost or Stolen Packages
PureFiltra.com is not responsible for lost or stolen packages confirmed as delivered to the address provided.
If your tracking information shows your package has been delivered but you have not received it, please contact your local courier service directly or your local authorities.
Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unused
• Item must be in original packaging
• Item must be in the same condition received
To initiate a return, please contact:
Out of Stock Items
If an item in your order is temporarily out of stock, your order may be held until all items are available and ready for dispatch.
You will be notified if there is any significant delay.
Import Duties and Taxes
Depending on your location, import duties and taxes may apply.
These charges are the responsibility of the customer and are determined by your local customs authority.
PureFiltra is not responsible for these additional charges.
Acceptance of Terms
By accessing our website and placing an order, you agree to the terms outlined in this Shipping Policy.
Contact Information
If you have any questions, please contact us:
Email: info@purefiltra.com
Website: PureFiltra.com